If you meet the definition of an "eligible complainant" and wish to make a complaint about Dolfin Asset Services Limited, please first contact your Client Relationship Manager at Dolfin and we will endeavour to resolve any issue you may have. Should we be unable to resolve your complaint, or you would like further information with respect to making a complaint, please contact the www.financialarbiter.org.mt
Further information on Dolfin's Complaints Handling Procedures can be found in the below document. The officer responsible for consumer complaints is Keith Farrugia, Dolfin's Compliance Officer. Written complaints should be addressed to the Compliance Officer at Dolfin Asset Services Ltd, 89, Level 5, St. John Street, Valletta, VLT 1165. If sent by e-mail, please address the e-mail to both Keith.Farrugia@dolfin.mt and email@example.com marked for the attention of the Compliance Officer.